Returns & exchanges

We review return and exchange requests according to the actual circumstances and agree on the next steps with you.

Start a request

Contact support@rubymae.shop with your order number, the item, and the reason for your request. For an item received damaged or incorrect, include photographs of the item and packaging if available.

Before sending anything back

Please wait for return instructions. We will discuss the item’s condition, a possible return or exchange, the return address, any applicable shipping costs, and the resolution with you before you send an item.

Return shipping & refunds

Responsibility for return shipping and any refund or exchange will be confirmed for your specific case. No standard return window or automatic refund promise is currently published. This does not limit rights that cannot be excluded by applicable law.

Need help?

Call (253) 378-2038 or email our support team.