Ordering & shipping

Where we ship

We serve customers in the United States. Orders dispatch from our company address: 5840 Dahlonega Highway, Cumming, GA, 30028, USA.

Delivery time

Estimated delivery is 5–15 days. This is an estimate, not a guaranteed arrival date. If you need an item for a particular date, contact us before ordering.

Shipping costs

Shipping is paid by the customer. Contact support@rubymae.shop to confirm the shipping charge for your destination before an order is accepted. We do not currently offer a published flat rate or free-shipping promotion.

Order availability

Product availability must be confirmed by our team. An item appearing in the catalog or shopping bag does not reserve inventory.

Payments

Online payment is not yet available. We will display supported payment methods when checkout is ready. Please do not send payment details by email.

Questions or changes

Email support@rubymae.shop with your order details. We will confirm whether a change or cancellation is possible.