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Product Questions
Get to know your sensory favorites.
6 articles →
Orders & Shipping
Delivery, shipping costs and order help.
5 articles →
Returns & Exchanges
Help with an item or a return request.
3 articles →
Account
Signing in and keeping your details up to date.
3 articles →
Safety
Read before using magnetic or sensory products.
3 articles →
Gift Sets
Picking something satisfying to give.
3 articles →
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Product Questions
What are the four sensory categories?
Magnetic products are made for arranging and building, Squish products offer soft squeezes, Putty is made for stretching and shaping, and Quiet products offer a subtle tactile reset. Explore the category pages for individual product details.
How strong are Crags magnets?
Crags use ferrite magnets. They are not as strong as Speks neodymium magnet balls, and have a malleable, putty-like quality. They are intended for mushing and mashing rather than building rigid shapes.
Why are Crags irregularly shaped?
The varied shapes are intended to feel like running your fingers through small pebbles.
Are Crags quiet?
Crags make subtle clicking sounds as the pieces move. They are not completely silent.
How do I choose a color or size?
Select a color swatch to see that exact product. Where a size is offered, use the size controls to compare the matching product. The selected item and price are shown before you add it to your bag.
How should I care for my product?
Follow the manufacturer instructions included with your particular product. Do not eat, bite or puncture any item. Stop using damaged products and contact us for help.
Orders & Shipping
Where do you deliver?
We currently serve the United States. Orders dispatch from 5840 Dahlonega Highway, Cumming, GA, 30028, USA.
How long does delivery take?
Estimated delivery is 5–15 days. This is an estimate rather than a guaranteed arrival date. Contact us before ordering if you need a particular date.
Who pays for shipping?
Shipping is paid by the customer. Our team must confirm the charge for your destination before accepting an order.
Can I pay online?
Online payment is being prepared and is not yet available. Contact support@rubymae.shop to confirm stock and shipping. Do not send card information by email.
Can I change an order?
Email support@rubymae.shop with the order details. We will review whether a change or cancellation is still possible.
Returns & Exchanges
How do I request a return or exchange?
Email support@rubymae.shop with your order number, the item and the reason for the request. We review the circumstances and discuss a resolution with you. Please wait for instructions before returning anything.
My item arrived damaged or incorrect. What should I do?
Contact our team with the order number and a description of the issue. Photographs of the product and packaging can help us review the request.
Who pays return shipping?
Responsibility for return shipping is discussed and confirmed for each specific case before you send an item back.
Account
Where can I sign in?
Use the account icon in the header or visit My Account. Never share your password or card credentials with our support team.
How do I reset my password?
Choose “Lost your password?” on the account login page and follow the instructions sent to the email address associated with the account.
Do you have a loyalty club?
No Ruby Mae loyalty club is currently offered on this website. We will publish details if a program becomes available.
Safety
Are these products suitable for children?
The range is intended for adults and ages 14+. Magnetic products must be kept away from ALL children, and from pets. Always follow the manufacturer instructions and warnings.
What should I know about magnets?
Swallowed or inhaled magnets can cause serious internal injuries or death. Never put magnets near the mouth or nose. Be aware of dropped or separated pieces. Seek immediate medical attention if ingestion or inhalation is suspected.
Where can I read more?
Visit our Safety page and read all warnings supplied with the product. Contact support@rubymae.shop if you are unsure about an item.
Gift Sets
What is included in a gift set?
See the individual product description for the actual contents and pack size. Colors and packaging may vary by the specific set selected.
Can I build a custom bundle?
Our current catalog includes fixed gift sets. Contact support@rubymae.shop to discuss a special combination; custom bundles, promotional savings and stock are subject to confirmation.
Can I request a larger quantity?
For a business or group purchase, email us with the products, quantity, destination and requested date. See Business Inquiries.
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